Individual and group decision support systems. Use of the Management Decision Center to investigate group dynamics in decision making. Methods of dealing with unstructured and underspecified problems from management and organizational perspectives. The role of the facilitator in group decision making. The course objectives are to:
Coleman,D.and Khanna,R. Groupware:Technology and Applications. Prentice Hall Upper Saddle River, N.J., 1995.Software:
Kelly, R.K. Team Decision Making Techniques. Richard Chang Associates, 1994.
Weatherall, A. and Nunamaker, J. Introduction to Electronic Meetings. Electronic Meeting Services. Chandlers Ford, Hampshire, England, 1996.
GroupSystems Windows, Ventana Corp, Tucson, AZ;Faculty
TeamEC, Expert Choice, Inc, Pittsburgh, PA;
Lotus Domino, Lotus Development Corp., Cambridge MA.
Netscape Communicator 4.6, Netscape Communications Corp, Mountain View, CA.
Internet Explorer, Microsoft Corporation, Redmond WA
John Saunders, Ph.D.Grading:
day (202) 685-2078
fax (202) 685-3974
SAUNDERS@NDU.EDU or JSAUNDERS@EROLS.COM
A Course grade will be compiled from performance on the following items:
1. Project Information Gathering 20%Requirements will be evaluated with letter grades corresponding to the following point values
2. Project Information Organization 25%
3. Group Decision Session & Report 35%
4. Class participation 15%
5. Peer Review 5%
A+ = 100; A = 96; A- = 93; B+ = 89; B = 86; B- = 83; C+ = 79; C = 76; C- = 73; F = 0
Session Date / Time Topic Readings (R) / Exercises (E) / Assignments Due (A) 1 Saturday May 4 Introduction to (R)- C&K Chpts 1,7, 1:30 - 5:30 Group Decision 12.11.4 Support; Subject (E) Subject Selection & Selection & Team Team Formulation Formation; (E) Lotus Notes Information Sharing; 2 Friday May 10 Case Studies in (R)-C&K Chpts 13,14 1:30 - 5:30 Groupware; Guest (E) Internet Decision Speaker; DTDP Group Tools Decision Support; (A) Project Proposal 3 Friday May 24 STSP Technology; (R)- C&K Chpt 6 1:30 - 5:30 Group Choice; Guest (E) What to Do with Pat? Speaker Group EC Modeling (A) Information Gathering 4 Saturday June 1 Same Time Same Place (R)- 1:30 - 5:30 Facilitation 5 Saturday June Facilitation - (R)- 15 continued (E)- Forming a Parade 1:30 - 5:30 (A) Information Structuring 6 Saturday June Team Presentations (R)- 29 (A) Teams 1,2,3; Session 8:30 - 12:30 Documentation 7 Saturday July Group System (R)-Richardson&Anderson 20 Dynamics Modeling; (E) The Federal Budget 8:30 - 12:30 Team Presentations (A) Teams 4,5; Final Reports 8 Friday July 26 Visits to GDSS, Inc 1:30 - 5:30 and NDU DRIVIR
The objective of the project is to apply the concepts and tools of Group Decision Support to a simulated or actual group problem environment.
Formulation & Presentation
Class members will be formed into teams of four individuals. Each team will be tasked with putting together a decision "package" to be presented to an esteemed board of directors (TBD) and to the stockholders (a.k.a classmates). Teams will have one hour to present relevant information to the board and, if required, to elicit a decision with respect to the topic at hand. Presentations will take place during the following class sessions.
Session 6 - Teams 1, 2 & 3
Session 7 - Teams 4 & 5
The Problem Framework
Each team may select a problem framework of its choice - to be cleared through the faculty by the second week of class. The decision may revolve around any major area such as BPR, strategic planning, or resource allocation and may be drawn from an actual organizational situation or from a fictitious or abstract area. Some examples of past projects follow:
Resource Database Design for Sallie MaeEvaluation
Customer Information Database for Faraday Corporation
Re-engineering of GWU Decision Support Center
Bell Atlantic Carrier Interchange Re-engineering
Ashburn Community Internet Host Service Proposal
Krum Corporation Critical Skills Tracking System Design
Re-engineering Financial Execution Process for DOE Energy Efficiency Office
Information Gathering (20%)
Groups must provide evidence that a thorough search was performed to support the decision under investigation. The information may come from any source but at least half should be through electronic on-line means including but not limited to e-mail, on-line services such as AOL, and/or the internet. The information will be judged upon the quality of the sources, the intelligence placed into the search effort, originality of the information, currency, and comprehensiveness.Information Organization (25%)
Groups should organize the gathered information into an electronic format that is readily accessible, understandable, and flexible. The information should be structured in Lotus Domino or in an Internet browser format, i.e.HTML /CGI /JAVA , etc. The structure will be judged upon the GUI, ease of use, search capability, sophistication (e.g. hypermedia links), security, and creativity.Group Decision Session, Presentation and Report (35%)
Groups will provide evidence of a well planned and delivered decision session. This includes evidence of pre-planning, role assumption, agendas, reaction to change, output production, and follow-up/action plans. Evaluation of the session will be based upon fulfilling the above requirements, and a measure of group participant satisfaction. The presentation will be evaluated upon quality, professionalism, adherence to schedule, and the use of audio-visual aids. Evaluation of the report will be based upon clarity, writing ability, and relevance. Reports should include a table of contents, executive summary, body and appendices. All pages should be numbered.
Deliverable Due Date One page synopsis of proposed project - submitted for May 10 approval. Softcopy of information sources. May 24 Structured database of gathered information. June 15 In-class presentation. June 29 Complete documentation from Group Decision Support June 29 Session with "Customers". Minimum 10 page write-up of results, i.e. summary and July 20 "lessons learned ."
|"The right information at the right time is 90% of the battle."
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