Decision Support Technologies and Issues


This lesson focuses on shortcomings in the decision-making processes of individuals and organizations. It surfaces fallacies and biases in the acquisition, assimilation, analysis and synthesis of information for making decisions. It sets the framework for the use of decision support tools for overcoming these problems and for resolving issues facing the IT Manager. Exercises in computer aided decision analysis are an integral part of the session.


1.      Describe the issues associated with unaided human centered complex decision making

2.      Enumerate the advantages of utilizing decision aiding tools

3.      Package an evaluation of enterprise information technology in terms of performance benefits, costs-of ownership, technical issues, and implementation strategies



Saunders, John H. “Methods for Aiding Decision Makers” http://
Saunders, John H. “A Manager's Guide to Group Decision Support Systems" http://

Refer to and read about the following search engines. Google; Copernic; Lycos/CYC; Web Ferret

In-class Material


Emerging Technology

Search Agents
Individual Decision Support for the IT Manager

Group Decision Support for the IT Manager
Exercise Handouts

Portal Selection Exercise: http://
Software (On CD)
Expert Choice Software Demo Version from Expert Choice, Inc,
Pittsburgh, PA



08:30 – 09:30 Course Introduction and Review 

09:30 – 10:00 Information Gathering: Search Engines
10:00 – 10:15 Break 
10:15 – 11:30 Making Better Decisions – Individual Decision Support 
11:30 – 12:30 Lunch 
12:30 – 01:15 Making Better Decisions – Group Decision Support 

01:15 – 01:30 Break

01:30 – 03:00 Portal Selection Exercise

03:00 – 03:15 Break

03:15 – 04:30